How can I change my bank details if I don’t remember the one I initially provided?
Topic summary
A user needs to update their bank account details for receiving customer payments. Currently, payments are being deposited into an old bank account instead of their desired one, and they cannot recall the original banking details they provided.
Suggested Solution:
- Navigate to the billing section and select “edit billing profile”
- Click on “add payments method” to enter new banking details
- If the system still requires the old banking information to make changes, contact Shopify support team for assistance
The issue remains unresolved pending the user’s attempt to follow these steps or reach out to support.
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i talk about payments, When a customer makes a purchase on my shop, the payment goes to a different account, not the one I want. And I can’t change it without the old bank account details.
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Hey @jo9 you can add the new banking details you want the payments to go to in the billing section if you select edit billing profile, then click on add payments method. If it still requires the old banking details, you should probably try contacting the Shopify support team.