A merchant is experiencing significant delays with pending payouts that remain stuck in “pending” status rather than progressing to “in transit.”
Actions taken:
Support response:
Each time, support acknowledged the issue, promised to escalate to the payment team, but provided no resolution or follow-up.
Current impact:
The merchant cannot cover costs for incoming sales due to inaccessible funds, creating an unsustainable business situation.
Status: Unresolved and ongoing, with the merchant expressing significant frustration at the lack of progress despite multiple support attempts.
this is really pissing me off. my payouts says its been pending for ages. not even ‘in transit’.
I’ve done all the generic bleep everybody tells me to do, with checking the schedule, fixing all requests in the admin, and I’VE CONTACTED SUPPORT, THREE GODDAMN TIMES. they tell me the same exact thing. ‘womp womp so sorry, we’ll contact the payment team and get back to you on this’. still nothing. i cannot expect to keep making sales if I can’t even cover the costs for them.
info@vintejj.com email me there