I had a pending payout scheduled for today, but my store was also scheduled to be frozen today due to an unpaid bill. I had read that frozen stores still dish out any payouts that are supposed to happen, so I just wanted to check again with the community to make sure this is the case? I’m really strapped for cash, and plan to pay the account bills with the payout and get things back in motion.
Hi, @KevLars . I’m happy to help you out with this!
If your account has been frozen, you will still receive any Shopify Payments payouts owed to you as long as there isn’t an issue with your Shopify Payments account. If, for any reason, you don’t receive your payout as expected you’ll want to reach out to our support team here so that we can look into it. We aren’t able to see your account information here over the Shopify Community, but if there are any issues with your payouts and you contact us through the page I shared, our support team would be happy to review it with you in more detail.
If you’re trying to contact Shopify Support and having trouble logging into your account on the page I shared, you can click the Can’t log in to your Shopify account > I still can’t access my account buttons to continue to our available support options.
Please let me know if you have any questions! This page on frozen Shopify stores can help as well. When you’re ready to reactivate your account you can find the steps explained there.
Hello Erin. I had a customer place an order on 02/23/24 and the payout still has not been issued to my business bank account. My store was frozen on yesterday. Can you please check on the status of my $350.00 payout? Shopify account: The Luxe Plush
Hi, @Mskatie123 . Thank you for sharing that context!
How long it takes to receive payouts is determined by a few factors, like your region and your payout schedule. You can learn more about viewing and scheduling payouts in this guide. We can’t see any of your payout or account information here in the Shopify Community so I won’t be able to share any updates with you, but our support team would still be happy to look into this with you. Please reach out to our support team through the Help Center here so we can review this with you in more detail.
Let me know if you have any questions!
Hey, My account got frozen due to unpaid bill. How long will it keep frozen my account without losing any datas and my website? Currently I’m not capable of paying my bill due to some reasons (Business was not profitable and I need to understand the market and need to do some campaigns as well). I will pay and reactivate my account once I’m ready to continue my store. Then how long my account can keep frozen without the account termination?
Hey @museyo11 .
Thanks for reaching out on this thread.
That is a great question! Shopify does not automatically delete frozen stores. If you are unable to pay your bill - the Shopify store will freeze. With that being said, you can reactivate the store at any time by paying the outstanding charges.
Let us know if you have any questions.
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Tysm.. I’m happy now