Problem in checking out

Retired Boards Appdev Custom Storefronts

Topic summary

  • Main issue (today): Checkout no longer works; clicking “Checkout” on the cart page just refreshes the page with no error, preventing customers from proceeding.

  • Store context: Shopify site using the Prestige theme (kavipoetryart.in). No intentional recent backend changes reported.

  • Recent changes potentially related: The “WhatsApp Chat API” app was updated shortly before the issue appeared. A few days earlier, a similar checkout problem occurred after adding Google Tag Manager (GTM); removing GTM then restored checkout.

  • User request: Help to resolve the checkout blockage and understand why it is happening now.

  • Status: Unresolved. No confirmed root cause or fix has been identified in the thread yet.

Summarized with AI on February 10. AI used: gpt-5.
1

Hi All,

I have my website (www.kavipoetryart.in) in Prestige theme. Today, suddenly my checkout stopped working. Customers are not able to go beyond the cart page. Customers aren’t getting any error message but the cart page is refreshing when clicking on check out button. I hadn’t made any recent changes from the backend. There was one app (https://apps.shopify.com/whatsapp-chat-api) )which asked for update and I did.

Few days back I had similar problem when I installed Google Tag Manager to the website. However, when I removed it, it was working well.

Could you please help me in resolving the problem? Thanks in advance.

2

Thanks for reverting. DO you have any idea, why is the current problem happening?