Problems with the transfer of ownership of the store

Hey, everybody.
I have developed a client online store on shopifai. As usual in the partner panel shopifai I transferred ownership of the site.
The client says that he did not receive any invitation email.
I understand that the letter was sent because I have never had a problem of this kind.

How can I resend the request to transfer ownership of the site.

I can’t get in touch with shopify customer service because I can’t select this store in my list of developed sites because it is in a suspended state.

I met the same problem, does someone figure it out?