Product Pricing Changes On It's own When Product Is added To Cart

Shopify Discussion

Topic summary

Pricing display glitch in a multi‑market Shopify store: when selecting equally priced product variants (product options like size/color) in the AU (Australia) market, the shown price increases (e.g., $50 to $52) but the cart reflects the correct $50.

Scope and variation:

  • Initially observed only on products with variants.
  • Another user reports the issue even on non‑variant items, with prices doubling on selection (market unspecified).

Context:

  • Store uses multiple markets with different prices; main currency is USD.
  • The problem appears tied to front‑end variant selection, not cart calculation.

Troubleshooting to date:

  • Shopify support redirected to theme developers; theme developers indicated it seems to be a Shopify platform issue.
  • A second user experienced the same support “runaround.”

Impact:

  • Reported loss of customers due to unexpected price increases.

Status:

  • Unresolved and ongoing; no workaround or fix provided.
  • Key question remains whether this is a Shopify pricing/display bug specific to AU or broader across markets.
Summarized with AI on January 10. AI used: gpt-5.
1

Heya! Posting in case anyone has a solution for this or has experienced anything similar before.

We have a multi-market store with different prices and main currency set as USD. Everything works just fine except for the “AU” (Australian) market, where there appears to be a glitch:

  • This happens only for products that have variations.
  • When someone clicks on equally-priced variants, the price increases on it’s own. So say that “variant-A” is listed for $50 and someone selects “variant-B” (which is equally priced), the price increases to $52. Even if someone selects “variant-A” again, the price remains increased at $52.
  • Adding item to cart displays correct pricing, which is $50.

Have contacted Shopify support, they put me in touch with theme developers, now theme developers have stated it seems to be a Shopify issue.

Any insight highly helpful.
Cheers

1 Like
2

I have the same issue with my cart. I don’t know if it is a variant thing or not since most of my items have variants. I got the same runaround just now when I chatted with them.

3

I just checked and mine doubles the prices even if there is no variant. It’s costing me customers.