Refresh theme - add more fields to contact form

Store Design
,

Topic summary

A user working with Shopify’s Refresh theme is struggling to add custom fields to the contact form for a retailer application (targeting 15 fields total).

Main Challenge:

  • Cannot locate or modify the standard contact form customization options
  • The theme’s code structure differs significantly from other themes
  • No visible page.contact.liquid file or typical customization points in the code

Community Responses:

  • Multiple users suggest editing contact-form.liquid file
  • Recommendations to reference Shopify’s official documentation on adding custom contact form fields
  • Offers for collaborative access to directly inspect the theme setup
  • Suggestion to add custom field types (text inputs, dropdowns, radio buttons, checkboxes)
  • A YouTube tutorial link provided for step-by-step guidance

Status: The discussion remains open with several helpers offering assistance, but no confirmed resolution yet. The original poster expresses frustration with limited community support for this particular theme.

Summarized with AI on November 12. AI used: claude-sonnet-4-5-20250929.
1

Hey all,

I’m not getting much help with this them becasue I guess it’s rare? Most people don’t use it? I’ve had to just firgure hard things out on my own. I’m no newbie but I’m not an expert either but luckily I can figure my way around things.

I want to add a custom form for retailers to fill out with 15 different fields. I have the regular contact form and loaded that into my retailer page for now but I’m unable to add fields or change it in any way. There is no page.contact.liquid. it’s totally different than that in Refresh and you can’t see any of the customizations you would normally see in the code. It’s virtually empty. Usually I can see “Contact, email, etc” but there’s nothing.

Anyone know how to do anything with this friggin’ theme??! I’m starting to wish I hadn’t used it.

Thanks,

Marlon

www.gentlemoose.ca

1 Like
2

The theme file you’re looking for to edit is contact-form.liquid. I’m offering my service if you’re looking to outsource some help with your problem.

3

@gentlemoose

yes you have easy to add contact form

or send your field name and contact form code

4

@gentlemoose - can you accept me as collab? I will check theme, check what contact template it has and then you can add new fields to it. You can refer to this link.

1 Like
5

Hi, could you help me as well please? I have the same issue.

6

Hi @gentlemoose , elevate your Shopify contact form by adding custom fields such as text, dropdowns, radio buttons, and checkboxes. Check out this informative YouTube video for a step-by-step guide: