Refund and store not answering and freaking I've been scammed

Store Feedback

Topic summary

A user mistakenly ordered a $129 t-shirt instead of a scooter and suspects they’ve been scammed. The store has been unresponsive beyond an initial message to wait 10 working days, which has now passed.

Current situation:

  • Shopify support advised waiting 30 days before taking action
  • The user is financially stressed and needs a refund urgently
  • They’re uncertain how to report the store

Community advice provided:

  • Report the merchant through Shopify’s official fraud reporting tool
  • Contact the bank directly for potential chargeback (though success is uncertain)
  • Locate the store link from order confirmation emails to enable reporting

Status: Unresolved. The user has not yet filed a formal report and refund prospects appear limited through Shopify’s channels.

Summarized with AI on October 28. AI used: claude-sonnet-4-5-20250929.
1

I ordered well I thought was a scooter but actually ordered a t-shirt 129 I’ve been ghosted no one from store has contacted me except to say wait ten working days it’s gone past that now

Shopify states waiting 30 days I’m angry I’m in need of money not tshirt that’s 129

1 Like
2

HI @■■■■721

Welcome to the community, even though it is awful what happened to you.

Can you share a link to the store you got scammed ?

You probably reported it already here

https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant

and choose issue with the order or fraud.

There are a lot of scams these days, and it is hard to see red flags sometimes.

For a refund, do not expect anything from Shopify and only, but very small chance is directly contacting your bank.

3

I’m stupid , I can’t even report the store as I don’t know how I’m stressed as I’ll now not get the money back

Support told me to wait longer before reporting that doesn’t get my money I need to eat

4

You should have got some order notification, so email or some message. Plus you mentioned you sent email to store so you can maybe get the store link from there. It would be useful so that they do not scam more people.

And this might sound tough, but do not be like that, " I need to eat". If you did not have money to eat, you would not go online and buy a scooter. So man up, learn from this, and move on.