I was billed today for my shop because I forgot to unsubscribe from Shopify. I have closed my store, could I please be granted a refund as I cannot afford the bill and do not need a store at this time! Please help. Thank you.
@Ngannn
Contact to the Shopify Support team for that.
https://help.shopify.com/en/questions#/contact
Hi, @Ngannn .
I hope your day is off to a good start! It’s unfortunate you forgot to cancel the subscription in time! That being said, as long as you cancel the subscription in a timely fashion, we generally provide a refund as an act of good faith.
One of our advisors would be happy to help! Please visit our Help Center and log in to your account to create a support request through live chat, email, or callback. Once you have logged in to your account, type your request in ‘Ask about a topic’, scroll down to ‘Get Support’, and then click ‘Continue.’
In the meantime, I would love it if you could provide context into why you closed the account!