I placed an order on 10/09. I sent several emails. The first response- still processing order. Then automatic e-mail responses-I am currently out of the office, will respond when I return. Is there a way I can report this shop? If possible, get my money back? Its giving signs I will not receive my product from this business.
Topic summary
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Concern: Order placed on 10/09. After multiple emails, the only reply was “still processing,” followed by out-of-office auto-responses. The buyer suspects the shop is a scam and asks how to report it and recover funds.
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Guidance provided:
- Share the store link for verification.
- Report the merchant via Shopify’s form: https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant.
- For a refund, contact the bank/card issuer to dispute the charge; use the order confirmation email as evidence.
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Outcome/Status: No resolution yet. No confirmation of delivery or refund, and no official intervention noted. Next steps are to file a report through Shopify and pursue a chargeback with the payment provider. Discussion remains open pending follow-up details.
Sorry to hear you stumbled on scam store. Could you share a link to it?
But you can report it at https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant and for money back, best to try with your bank. If you got any email with order confirmation it could be of use. Good luck with that.