I was scammed by a shopify store. I ordered from an online merchant and received a confirmation email from “Novagear<store+92641820996@t.shopifyemail.com. I never received the product. I filed a dispute with my bank and they charged it back to the merchant and gave me a credit. The merchant supplied a FedEx tracking number to prove that the item was received by me. FedEx said the tracking number is fake. The bank reversed the credit they gave me because they said, according to the merchant, I received the item. I cannot get the bank to issue me a permanent credit to my account and permanently charge back the merchant. I cannot contact the merchant because they do not respond to my emails, probably because the email address is fake, and the website address is fake. Shopify - don’t you screen your merchants? Is there anything else I can to to get my money back?
Topic summary
A customer ordered from a Shopify store (Novagear) but never received the product. After filing a bank dispute and receiving an initial credit, the merchant provided a FedEx tracking number as proof of delivery. However, FedEx confirmed the tracking number is fake.
Current situation:
- The bank reversed the chargeback credit, siding with the merchant despite the fraudulent tracking
- The merchant is unresponsive to emails and appears to have fake contact information
- The customer cannot reach resolution through normal channels
Key concern raised: Whether Shopify screens merchants before allowing them to operate stores on the platform.
Suggested action: Report the fraudulent merchant through Shopify’s official reporting tool at shopify.com/legal/tools/report-an-issue/report-a-merchant. The discussion remains unresolved regarding recovering the funds.
Sorry to say there are many scammers, on both ends of the checkout… It’s so easy to set up a shopify store and scam people. Sorry to hear about the trouble you went through. Shopify isn’t exactly top tier when it comes to security. You can report the merchant here Report a merchant - Shopify