I noticed I was not getting any sales the past 2 weeks.
I tried to buy something myself on my website and noticed it says that it “cannot ship to this address”
I attempted to fix but still running into the same issue on desktop and my mobile.
Topic summary
Merchant reports a sudden two-week drop in sales and discovers checkout shows “cannot ship to this address” on both desktop and mobile. Issue affects their own test purchase as well.
Suggested troubleshooting steps:
- Verify Markets and Shipping/Delivery settings to ensure the destination country is enabled and configured for shipping.
- If settings are correct, check for an inventory location mismatch: confirm the products have stock assigned to a valid fulfillment location that serves the affected market/country.
Status: Unresolved. Next actions are to review market/country shipping configurations and validate product inventory assignments to fulfillment locations. No screenshots or code provided; no confirmed root cause yet.
Hi @SCCollectiv
Kindly double check your markets and shipping delivery settings and see if the country that is having that error is correctly set up. If yes, then there might be an inventory location issue on the products that they are trying to purchase. Kindly check your fulfillment location and see if the inventory location of the products that they are trying to purchase is listed there.