I’ve added custom rates based on package weight and delivery timeline to my general profile. The only shipping options that show up when I attempt to create a manual order from within admin are FREE and Custom which prompts me to enter a profile/name and an amount. Why doesn’t it show the rates I’ve saved when manually creating an order for a “prepaid” order in shopify?
Topic summary
A user has configured custom shipping rates in their general shipping profile based on package weight and delivery timeline. However, these rates are not appearing during checkout.
Current Issue:
- When creating manual orders within Shopify admin, only “FREE” and “Custom” shipping options appear
- The “Custom” option prompts for manual entry of a profile name and amount
- Previously saved custom rates from the shipping profile are not displaying
Status: The issue remains unresolved with no responses or solutions provided yet. The user is seeking help to understand why their configured shipping rates aren’t showing up when preparing orders for checkout.