I have been selling on Shopify for 7 years, and signed up for Shopify Payment for 1 year, I sell custom products, and need time to complete it before sending, everything is in the policy on my website, and now they have put a hold on my money, and I can’t contact them to find out when they will unhold my money, I can’t continue to complete orders, my money is on hold, and my business is in trouble, Email is the only place they work, but I can’t reply to their emails, it says error, and now I don’t know what to do, I have reported to support but no result. It’s so bad, someone please tell me what to do, the end of year sale is coming, and now my business is on hold.
Topic summary
A longtime merchant reports a sudden funds hold on Shopify Payments (Shopify’s built‑in payment processor). They sell custom products that require extra time to fulfill, with timelines disclosed in their store policy.
The hold is freezing cash needed to complete current orders, putting the business at risk ahead of the year‑end sales period. No release timeline has been provided.
Contact issues: Email appears to be the only viable channel, but replies to Shopify’s messages fail with an error. An attached screenshot shows the email reply error.
The merchant has already contacted support but has not received a resolution or any concrete updates. They are seeking guidance on how to proceed and when funds might be released.
Status: Unresolved and ongoing. Key questions remain: how to reach Shopify effectively given email errors, and what the timeline/criteria are for lifting the funds hold.
