Can anyone tell me how I can contact support? The chat link doesnt show at the bottom of the help page. My site is in build mode at $9 a month (I think). Would that have anything to do with it? I have spent 2 days trying to figure out how to contact them. Please help!
Topic summary
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Main issue: A store owner can’t access Shopify Support chat; the “chat with a human” link doesn’t appear on the Help page. They’re on a $9/month “build mode” plan and wonder if that affects access.
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Guidance provided: Ensure you’re logged in at https://help.shopify.com/en with the store visible in the top-right. The chat option should appear at the bottom-right.
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Troubleshooting steps: Try opening the Help page in a new private/incognito browser window if the chat link isn’t visible.
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Alternative path: If the question isn’t account-specific, post details in the forum for community assistance.
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Status: Unresolved. No confirmation yet on whether logging in/incognito resolves the issue or if plan type affects chat availability.
Welcome to the community.
On page https://help.shopify.com/en are you logged in? Your store should be in the top right, and at the bottom right, “chat with a human.”. If you do not see it, try also in a new private/incognito browser window.
If the question is not related to something only the Shopify team could help with, you can share the issue here as well.
Hi there @elevatepetsupply if you’re struggling to contact them through the chat box, then I suggest you try reaching out to them through their Twitter (X) page. They’re quite responsive there.
Hello and thanks for responding. I am logged in while on that page and there is no option to chat. There is no option for anything on that page besides links to topics. I will try incognito now
I checked in another browser and it worked. Thank you all for your suggestions!
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