SMS 2-factor authentication without sending code

Shopify Discussion

Topic summary

A developer is unable to log into their Shopify partner account via CLI because the SMS-based two-factor authentication (2FA) system is not sending verification codes.

Key Issues:

  • SMS codes are not being delivered, blocking CLI access and development work
  • Attempting to add alternative 2FA methods still requires SMS verification, creating a loop
  • The phone receiving the SMS is confirmed working, suggesting a platform issue

Current Status:

  • The problem remains unresolved
  • The user is requesting assistance to disable 2FA to regain access
  • No responses or solutions have been provided yet
Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

Hello

We are having issues with our partner account as we cannot log in via cli due to Shopify 2FA not sending verification codes. This is hindering my software development.

I tried to add another 2FA but it keeps asking for SMS authentication. It’s an endless cycle. Please help me disable 2FA.

The SMS receiving device is still mine and it is working fine. This is definitely a Shopify bug