Hi
My store was closed i recieved no emails at all as to why i contacted support they said they escalated to the trust and safety team but i have not heard from any in over a month what do i do?
Topic summary
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Main issue: A store was closed without prior notice. The user reports receiving no email explaining the reason for the closure.
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Communications to date: The user contacted customer support for clarification. Support indicated the case was escalated to the Trust & Safety team.
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Waiting period: It has been over a month since the escalation. The user has not received any updates or responses since then.
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User request: Seeking guidance on what to do next and how to proceed given the lack of communication.
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Outcomes/decisions: None reported; no rationale for the closure has been provided.
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Status and open questions: Unresolved and pending a response from Trust & Safety. Unknowns include the reason for closure, expected response timeline, and whether there are appeal or reinstatement options.