Store feedback

[Punisher1995]

Hi everyone,

I started recently a dropshipping website and I would like to know what you think about it. I am interested to see if anyone could spot any potential issues I could be missing on my store.

My store is luxe-valley.com

Im open to all feedback!

[MooseDesk]

*Hi @Punisher1995 *

Thanks for reaching out to the community. We are MooseDesk, a comprehensive Live Chat, FAQ & Helpdesk App designed to elevate your customer support experience.

Congrats on your new store! It has quite enough essential information. However, we can make it look even better! Please take a look at my recommendations below:

1. Add a hero section

The hero section is the first thing visitors see and it sets the tone for the entire experience of your web visitors. It plays a key role in converting more sales from your customers too!

Try to take advantage of this by adding these elements:

• A high-quality image or video: Create a desgin that aligns with your brand
• A compelling headline: It should be your brand’s slogan or key message that highlights your unique selling proposition.
• A prominent CTA button: Use strong action-oriented language (e.g., “Shop Now,” “Learn More”) and make the button stand out

Here’s a good example:

2. Enhance your product filter search

A more intuitive filter search makes it easier for customers to find exactly what they’re looking for, thus reducing frustration. When customers can easily find products that match their specific criteria, they’re more likely to make a purchase

Besides availability and pricing, you can consider adding some other elements, such as size, materials, style, etc.

Take a look at this example:

3. Include detailed information about products

I can see that you have included information about product materials, size, etc. However, I suggest adding more detailed instruction on how to measure the size.

Therefore, customers can make more informed choices based on their preferences. This reduces uncertainty and increases the likelihood of purchase

4. Add a live chat section

Live chat assists potential customers instantly, addressing their questions or concerns in real time. This can prevent abandonment and encourage purchases.

I suggest exploring MooseDesk, a free Live Chat, FAQ & Helpdesk App. MooseDesk provides auto-reply features during non-business hours, a proactive help center, and a user-friendly widget layout, offering an effective solution to enhance customer support on your platform.

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As an expert/enthusiast in UX, I recommend implementing these changes to improve customer experience when scrolling through your store.

If this is helpful for you, please let me know by giving me a ‘LIKE’. If your question is answered please mark this as 'SOLUTION’.

Thank you for reading. Wish you a nice day ahead!

MooseDesk - All-in-one Shopify FAQ & Helpdesk App

[BON_Loyalty]

Hi @Punisher1995 ! I’m Tracy from BON Loyalty, the top-rated Shopify loyalty app. Congrats on launching your dropshipping business!

First of all, I had a great experience exploring your website. Its UI design is beautiful and well-crafted, and seems like everything looks quite polished. If I were to offer any suggestions, they would be minor details such as:
1. Hero Section & Header
The announcement text is a great idea to grab attention, but the message could be more concise. Consider shortening it to “New Arrivals On Sale + Free Shipping!” with a prominent, inviting CTA button like “Shop Now” to make it more actionable.

2. Why Choose Us Section
The “Why choose us?” section could benefit from small icons next to each benefit (e.g., a shipping truck for “Free Shipping”). Visuals make content more engaging and easier to digest. You can consider displaying security badges like SSL certification, verified payments, and trusted shipping carriers there. These small badges can significantly boost confidence in your site’s legitimacy.

3. Customer-Centric Section (“Our Customers Come First”)

• Social proof elements: Adding customer reviews, testimonials, or trust badges (like “Secure Payments”) in this section could strengthen credibility. These elements reassure visitors about the quality and service.
• User-generated content (UGC): Consider adding photos of real customers wearing the jewelry to enhance authenticity and show social proof.

4. Product image consistency on Collection page
When I visit the Catalog tab, I notice that the product images have a mix of backgrounds and lighting styles. To create a more cohesive and professional look, consider using consistent backgrounds and similar lighting across all images. This uniformity can help the page feel more polished and organized.

5. Filtering & sorting options

• Filter options: The page includes basic sorting options, but consider adding more filter options like “Material” (e.g., gold, silver), “Style” (e.g., minimalist, statement), or “Type” (e.g., bracelet, ring). This will help customers narrow down their choices quickly.
• Price range slider: Adding a price range slider can help customers filter by their budget, improving usability, especially for price-sensitive shoppers.

6. Sticky Add to cart button

• Implement a sticky button: When I visit your product page, I notice that if I scroll down to view the product images, the Add to cart button is no where to be found. A “sticky” or “floating” Add to cart button that stays visible as users scroll through the product images is a great solution. This allows users to add the item to their cart without having to scroll back up, enhancing the shopping experience and reducing friction in the purchase journey.
• Add to cart button placement: If a sticky button isn’t feasible, consider placing a secondary “Add to cart” button at the bottom of the image gallery or near the Specifications section, so users have an easy access point after viewing images.

7. Image gallery optimization
Another option you can do to optimize your product page and gain better conversion rate is to consider using an image carousel or slider for the product images, rather than a long, scrolling list. This allows users to see multiple images in a compact format and can help keep the Add to cart button within easy reach. These changes can help reduce the chances of users abandoning the page due to unnecessary scrolling, making it easier for them to make a purchase.

These are some of my suggestions for you, I hope that they are helpful somehow. Good luck!

If you find these suggestions helpful for you, please let me know by giving BON Loyalty a ‘LIKE’ or marking it as a ‘SOLUTION’.

Best,

Tracy from the BON Loyalty team

[PageFly-Kate]

Hi @Punisher1995 ,

Kate here from the PageFly Shopify Landing Page Builder App.

I had a fantastic time exploring your store – your jewelry pieces are stunning! You’ve set a great foundation, and I’d love to share a few suggestions to enhance the shopping experience and boost conversions. Here’s what I’d recommend:

1. Highlight the Sale Badge

Suggestion: Make your sale badge stand out with a bright color that contrasts well with your theme. You could also play with larger or bolder fonts to grab attention right away.

Why? A prominent sale badge is an instant eye-catcher for customers, especially those drawn to deals and discounts. When sale items are highlighted effectively, it increases the chances that customers will explore and purchase those items. Making sale products easy to spot can significantly improve click-through rates and conversions, particularly during peak shopping seasons or special promotions.

Like this:

2. Strengthen Your Newsletter Signup Offer:

Suggestion: Boost your newsletter section by highlighting an incentive like “Get 15% off your first order” or “Unlock exclusive access to new arrivals and discounts.”

Why? A compelling newsletter offer attracts attention and gives customers a reason to subscribe. Shoppers are more likely to sign up when there’s a clear benefit, like a discount or exclusive access, which can lead to higher subscription rates. This approach not only grows your email list but also sets up ongoing engagement with customers, keeping your brand top of mind for future purchases.

3. Add More Images with Models: Suggestion: Feature more images showing your jewelry on models to help customers see how each piece looks when worn.

Why? Seeing jewelry on models provides a better sense of scale, fit, and style, helping customers visualize how a piece might look on them. It also gives a lifestyle appeal, making products feel more relatable and desirable. Images with models create a more engaging shopping experience, which can lead to increased customer confidence and ultimately more conversions.

4. Add Payment Method Icons on Product Pages: Suggestion: Display icons for accepted payment methods (like Visa, MasterCard, PayPal, etc.) near the “Add to Cart” button or in the product details section.

Why? Showing accepted payment methods builds trust and gives customers a sense of security about completing their purchase. Many shoppers feel more confident buying when they know their preferred payment method is available. Plus, seeing familiar icons can help reduce any hesitation and improve conversion rates, especially if you accept popular, trusted options like PayPal or Afterpay.

These updates could make a real difference in engagement and conversions. Keep up the fantastic work with your store, and best of luck!

Kate - PageFly Team

[Bundler-Manuel]

Hi there! @Punisher1995 the first suggestion I’d make is to include an “about us” or “our story” section where you can freely discuss briefly about the background behind your store and what inspires you to sell your products and if there are any long term visions etc. this could help build a better connection between you and potential customers.
Also, I don’t know whether you have social media accounts for the store yet but if you don’t, then you can set them up now and add links leading to these social media pages at the bottom of the homepage. They help to make your store appear even more authentic and allows customers who may not remember to visit the store again to still see updates whenever they make use of their Instagram, Tik Tok, etc

I hope you find these helpful and I wish you the best of luck!

[LizHoang]

Hi @Punisher1995 . Congrats on launching your dropshipping store! I took a look at your store, and here are a few suggestions that could help improve the user experience and boost conversions:

1. Homepage Design:

• The homepage is the first impression, so I recommend adding a high-quality Announcement bar with your brand message, social media accounts, or CTAs to grab attention immediately. Below is a good example:

• Adding more customer reviews or Testimonials to boost visitor’s trust and encourage them to place orders.

• Leveraging the Footer section which helps enhance user experience, builds trust, and provides essential information without overwhelming the main layout. The footer can house critical links such as contact details, policies (like shipping, returns, and privacy), FAQs, and social media handles, making it easy for customers to access important information. Additionally, it’s a great place to include a subscription form for building an email list or showcasing payment options.

2. Navigation and Searchability:

• I recommend you include other links, like “Best Sellers”, “Blog posts”, “FAQs”, or “Rewards”, etc to make browsing easier and encourage visitors to explore products.

3. Product Pages:

• I notice that you are showing many product images there, I recommend only showcasing up to 5 images and providing more descriptions about the products, which helps buyers make informed choices and you can highlight your product’s unique features and benefits.

• If possible, you should include customer reviews on product pages, as they’re powerful trust signals.

4. Social Proof and Trust Badges:

• Adding social proof like “Top Picks,” “Recently Bought,” or small trust badges at checkout can reassure customers and build trust.

• If you’re active on social media, consider adding links to your profiles or embedding an Instagram feed on your homepage to show your community and real customer interactions.

Overall, you’re off to a great start! I hope my feedback is helpful to you.

Liz

[LizHoang]

Hi @Punisher1995 ,

Thank you for your question. After taking a look at your website, I’d suggest considering adding a review widget to your product and collection pages. Reviews can build trust and enhance credibility for new visitors.

If you don’t have reviews yet, you could import reviews from similar products on other e-commerce platforms. I know of an app that can help you do all this easily. It’s a simple way to get started with reviews, even if you’re just starting out. The app is: Air Reviews and it is also well-known for dedicated customer support. I’d recommend checking it out to see if it aligns with your vision. I hope my answer is helpful!

Best,
Liz.

[DaisyVo]

Hi @Punisher1995

I took a look at your dropshipping website, luxe-valley.com, and I must say, it’s a solid start! Your focus on jewelry is clear, and the site’s design is clean and straightforward. However, there are a few areas that could use some attention to enhance user experience and build trust:

1. About Us Page: While you have an ‘About Us’ section, it could be more detailed. Sharing your brand’s story, mission, and values can help connect with customers on a personal level. Consider adding information about what sets your jewelry apart and perhaps the inspiration behind your collections.
2. Product Descriptions: Detailed and engaging product descriptions can make a big difference. Highlight the materials used, craftsmanship, and any unique features of each piece. This not only informs customers but also helps in SEO rankings.
3. High-Quality Images: Ensure all product images are high-resolution and showcase different angles. Customers rely heavily on visuals when shopping online, especially for jewelry. Clear, professional photos can significantly boost confidence in your products.
4. Customer Reviews: Adding a section for customer testimonials or reviews can build credibility. New visitors often look for social proof before making a purchase. Encourage satisfied customers to leave feedback and showcase it prominently on your site.
5. Contact Information: While you have a ‘Contact’ page, consider adding more contact options, such as a business email address or a contact form. This makes it easier for customers to reach out with questions or concerns, enhancing trust.
6. Social Media Integration: Linking active social media profiles can increase engagement and provide additional channels for customer interaction. Regular posts about new arrivals, behind-the-scenes content, or customer features can keep your audience engaged and attract new customers.
7. Trust Signals: Incorporate trust badges, clear return policies, and secure payment icons to reassure customers about the safety and reliability of their purchases. Transparency in these areas can reduce cart abandonment rates.
8. SEO Optimization: Invest time in optimizing your website for search engines. Use relevant keywords in your product titles and descriptions, and consider starting a blog to share jewelry-related content. This can drive organic traffic to your site.

Remember, building a successful online store is an ongoing process. Regularly updating your site, listening to customer feedback, and staying informed about e-commerce trends will help you continuously improve.

If you need any other assistance, feel free to reply and I will try my best to help.

Best regards,

Daisy