I have a store but forgot the email associated with it and can’t log back in. I know the card its charging me with but I need help figuring out how to cancel it.
Topic summary
A store owner is locked out of their Shopify account after forgetting the associated email address. They’re still being charged on a known credit card and need to cancel the subscription.
Recommended solution:
- Contact Shopify Support directly through the Help Center
- Use the “I can’t log in” option for account recovery
- Verify ownership using billing details (last 4 card digits, transaction dates, cardholder name)
Current status:
The discussion remains open with a follow-up question about whether the original poster has successfully contacted support or needs additional guidance on how to reach them.
2 Likes
Hey! If you’ve forgotten the email tied to your store but you’re still being charged, the best thing to do is contact Shopify Support directly. Since you know the card that’s being charged, they can verify ownership using billing details like the last 4 digits, transaction dates, or your name.
Go to the Shopify Help Center, choose the “I can’t log in” option, and follow the flow for account recovery. They’ll guide you step-by-step even without access to your original email.
Hope that helps! Let me know if you need help explaining your case to them.
So you get in touch with them, or you don’t know how to do that
Good luck trying to get hold od customer support or anyone dealing with it, I’ve been trying for 3 days, worst site I have ever known