Store that I bought an item from yesterday is currently unavailable today
need refund.
https://snowcarve.myshopify.com/
Something went wrong.
Topic summary
A customer purchased an item from an online store (snowcarve.myshopify.com) that became unavailable the following day, leaving them unable to access the site or obtain a refund.
Shopify’s Response:
- Shopify clarified they cannot directly refund orders from independent stores on their platform
- They are not directly affiliated with individual merchant shops
Recommended Actions:
- Contact the store directly by replying to the order confirmation email
- Reach out through the business’s social media accounts if available
- If unable to resolve with the merchant, contact your bank or credit card provider for assistance
Status: The issue remains unresolved, with the customer seeking help from the community.
Hi @j27cr
Thank you for sharing the link to this store. I am sorry to hear about this situation. Shopify is not able to provide a refund for orders made through online shops, we are not directly affiliated with them. You can contact the store by replying to your order confirmation email, or through the businesses social media accounts (if they have any). If you aren’t able to resolve this order with the store directly then I recommend contacting your bank or credit card provider for further assistance.
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