Subject: Request for Refund Due to Incorrect Billing

Shopify Discussion
1

Subject: Request for Refund Due to Incorrect Billing

Dear Shopify Support Team,

I hope this message finds you well. I am writing to bring to your attention an issue with my recent billing statement and to request a refund for charges that were incorrectly applied to my account.

On March 25th, 2024, I noticed that my Shopify account was charged a total of $85 USD. Upon reviewing the breakdown of the charges, I discovered that there were discrepancies in the billing:

  1. A charge of $60 USD for the POS Pro subscription, which I did not authorize or subscribe to.

  2. A charge of $25 USD for the Basic Shopify plan, despite my subscription being for the $1 USD plan.

It is important to note that I initially subscribed to the $1 USD plan on February 24th, 2024, and my first three months have not yet concluded. Therefore, the charges for the POS Pro subscription and the Basic Shopify plan are both incorrect and should not have been applied to my account.

I kindly request that Shopify promptly refund the $85 USD payment that was wrongfully charged to my account. I appreciate your attention to this matter and trust that it will be resolved in a timely manner.

Thank you for your assistance.

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Hi @Afzaal

Thank you for reaching out to the Community. I’d be happy to provide some assistance with this request.

When it comes to account-specific questions like these, you will want to connect with us directly. This will allow our support team to get you authenticated, as we wouldn’t have access to any billing details here through the Community. They will be able to take a closer look to ensure the correct fees have been applied to your shop.

To connect, you can:

  • Head over to our Help Center: https://shopify.link/KWb8
  • In the virtual assistance chat box, type ‘Contact Support’
  • This will prompt you to log into your shop
  • Once logged in, you will see the option to chat with an advisor

Please let us know if you have any other questions.

3

This exact thing happened to me and support won’t refund. I had even tried to downgrade away from POS Pro and it didn’t take. Looking now it seems they may have adjusted their plan selector tool? We got opted in somehow.