Theme upload button not there

Shopify Discussion

Topic summary

A user reports that the theme upload button is missing across multiple client Shopify stores they manage. A screenshot confirms the button’s absence from the themes interface.

Suggested troubleshooting steps:

  • Test in an incognito/private browser window to rule out browser cache issues
  • Verify account permissions allow theme uploads
  • Contact Shopify Support if the issue persists

Likely causes:

  • Insufficient account permissions for the logged-in user
  • Temporary platform glitch

The issue remains unresolved and requires further investigation, potentially at the account level by Shopify Support.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

Hey, all my client shopify stores that I’m logged into don’t have the upload shopify button

so not sure what’s wrong

Any help?

Screenshot 2025-04-04 at 8.28.05 PM.png
Screenshot 2025-04-04 at 8.28.05 PM.png1195×371 38.9 KB

2

Hey @omar2474 ,

If you’re not seeing the upload button for themes, it could be due to one of two reasons — either you don’t have the necessary permissions to add themes, or there might be a temporary glitch.

I’d recommend trying it in an incognito window first to rule out any browser-related issues. If the problem still persists, it’s best to reach out to Shopify Support — they’ll be able to look into your account and guide you out further.

I hope this helps!

If my response helped you, please consider giving it a like ( :+1: ) and marking it as an accepted solution if it resolved your issue. Your feedback helps other community members with similar questions.

Regards,

Abhishek from Swym