Hey Shopify team,
I created a Shopify store and worked on it but it did not work well for me and I had no sales. Today I received a message that I have been charged for my monthly basic plan. I thought the deadline was at a later date and I couldn’t cancel the account on time. Please if possible refund my money. I’m a student and I really need this money.
Hi there, @krav !
Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!
With regards to your inquiry, please reach out to our live support team to get started with this refund request. We refer all matters to them as they have access to back end information such as your bills to assist further with this matter.
I also recommend having your account successfully closed or deactivated before you reach out for a smoother refund process.
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