Trouble loading the tiktok app on you shopify admin

Topic summary

A user is experiencing an issue with the TikTok app integration in their Shopify admin panel. After installation, clicking on the TikTok app displays only a blank white screen instead of loading properly.

Current Status:

  • The user has shared a screenshot showing the blank screen issue
  • A support member has responded and requested additional information about the current situation
  • The issue remains unresolved and under investigation

The discussion is ongoing as the supporter works to diagnose the problem.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.

Hello, I would really appreciate if someone help I am currently facing a problem where my tiktok app on shopify won’t load like I press on tiktok after installing it and it just shows a white blank space on my screen I would really need some help urgently

Hi @Jayden_123 can you show me the current situation