Merchant is receiving a Shopify error pop-up stating their current login ID can’t access their store. They did not change login credentials but recently updated the store’s email address, after which the access issue began.
They report difficulty reaching the Help Center or live chat and note significant business impact.
Suggested actions:
Recovery codes are one-time backup codes for logging in when 2FA isn’t available. Two-step authentication adds a second verification beyond the password.
No resolution yet. Open questions: whether the new email works for login and whether the user has 2FA/recovery codes. The thread remains unresolved.
Hi Fellas,
I am getting error pop-up from Shopify that I cant access my store from the login id I have using ever since I have created this account. I haven’t changed my login details but had changed my store mail id to some other mail id after which I am facing this issue.
I tried reaching out to help centre but can’t get any link or chat with support executive and this issue still persists and my business is suffering major losses because of this.
I request help from our community please.
Hi @Foyobeauty
Have you tried logging in using your updated mail ID? If you have access to your recovery codes as well or 2step authorization, you can also log in to your store using those.