A Shopify store owner deleted 125GB of products and images after hitting their storage limit, but continues to receive storage errors preventing new uploads and product creation.
Possible causes identified:
Suggested solutions:
Complicating factor: The user reports being unable to reach Shopify Support due to a broken AI chat interface that freezes during initial contact attempts.
The issue remains unresolved, with community members providing troubleshooting advice but no confirmed fix yet.
Hi - I received an error that I reached the storage limit of my plan.
I since bulk deleted products and then existing optimised product images, saving 125GB. Yet I am still receiving the error and cannot upload new files or create new products.
Why is this? Please fix this.
Hey @Knownsource
Even though you deleted products and images, Shopifyâs storage system may take some time to reflect those changes. Also, deleted files sometimes stay in the systemâs cache or backups temporarily. Iâd recommend reaching out to Shopify Support so they can manually refresh your storage status or clear any stuck data.
Best,
Moeed
Thanks for the swift response @Moeed
Iâm afraid my Shopify support is completely broken. Every time I try to contact support, I am unable to pass the initial AI step. The AI freezes anytime I write something. Whatever it is, the AI gets stuck generating a response and I am unable to press the Reset Chat button. This has been going on for weeks.
I need help to reset the chat and be able to bypass the AI in order to get a response and get to a human. To then resolve this storage system issue.
Totally understandable! For this question of yours, I have already answered in your other post, please check it out by Clicking here.
Best,
Moeed
Hi @Knownsource ,
Shopify doesnât immediately reflect deleted content in your storage quota. The system may take several hours or sometimes up to 24 hours to update the available space.
just logout for few hours and then login again.
If I was able to give you solution, please donât forget to like and mark it as the solution.
Thanks and Regards
Manoj
I understand youâve deleted products and optimized images to free up 125GB, but youâre still receiving the storage limit error and cannot upload new files or create products. This might happen because some deleted files are still stored in the trash or cache, or the system hasnât updated your storage usage yet. I recommend checking and permanently deleting any items in your trash or recycle bin, clearing your browser cache, and reviewing your storage usage in your account dashboard.
I hope this helps resolve your storage issue. if you need any further assistance. Iâm happy to help!
Thanks Enniee - Where do I find the trash icon on my Shopify?
Shopify doesnât have a traditional âtrashâ folder when you delete a product or image, itâs removed permanently and shouldnât count toward your storage anymore. If youâre still seeing storage issues, it might be related to other files, apps, or data stored in your account.
To help you better, could you drop your store URL? Iâll take a quick look and see if thereâs anything else that might be causing the issue.
Thank you Enniee - https://knownsource.co.uk/
Based on your description, it appears youâre encountering storage issues on your Shopify store, even after bulk deleting products and optimizing images. Letâs delve into potential causes and solutions:
Shopify imposes storage limits based on your subscription plan:
These limits encompass all files, including product images, theme assets, and files uploaded via the Files section in your Shopify admin. Exceeding these limits can prevent you from uploading new files or creating new product