I have previously uploaded images smaller than 20MB and even though one image is only 8 MB Shopify tells me that it’s too large. Then sometimes when it does try to load I get the image of a shopping bag. What’s going on with this?
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Thank you for sharing this in our community forums. I understand you are having some issues with uploading an image. There are 2 “sizes” that we look at for images, one is file size (max 20 MB) and the other is image quality (max 25MP). These are measured in Megabytes and Megapixels. Are you seeing that this image is too large in megapixels by chance? You can learn more about this and how to calculate an image’s megapixels in our Help Center here: Shopify Help Center | Uploading images.