URGENT: Payout Missing Since April 24 — Business Impacted

Payments + Shipping & Fulfilment
,

Topic summary

A merchant reports a critical payout issue spanning over six weeks (April 24 to June 9, 2025). The problem began when 83 orders arrived within one hour—suspected to be a system glitch.

Financial Impact:

  • Total sales revenue of $10,941.33 (excluding tax) remains unreleased
  • Shopify-linked bank account was debited, but funds never received

Business Consequences:

  • Store reputation declining
  • Customer trust eroding
  • Half of orders fulfilled, remaining on hold due to lack of funds
  • Customers expressing panic over delayed fulfillment

Support Status:

  • Two open tickets (#57121008, #57425991)
  • Multiple follow-ups submitted with no resolution

The merchant believes this stems from a Shopify system error and is requesting urgent intervention to resolve the payout hold and restore normal operations.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Hi Shopify Community & Support Team,

I’m posting here because my issue has still not been resolved despite multiple follow-ups and support tickets.

On April 24, 2025, I received 83 orders within 1 hour, which was highly unusual and raised concerns of a possible Shopify glitch.

Since then my payout has not been released. As of today, June 9, 2025, the issue remains unresolved.

To make matters worse my Shopify-linked bank account was debited, and my total sales revenue (excluding tax) was $10,941.33, but I still haven’t received this amount.

This delay has seriously impacted my business:

  • My store’s reputation has dropped

  • Customer trust is at risk

  • I’ve fulfilled half the orders but the remaining are on hold due to lack of funds

  • Customers are panicking and I can’t delay fulfillment any longer

This is becoming unmanageable and I genuinely believe this may be due to a Shopify system glitch.

My open support tickets:

  • #57121008

  • #57425991

Please, I’m kindly requesting Shopify to urgently resolve this issue. It’s affecting my operations my customers and my peace of mind.

Thank you,