Urgent: DMCA Takedown Notice - Action Required to Avoid Store Suspension

Shopify Discussion

Topic summary

A user received a suspicious email claiming to be a DMCA takedown notice from Shopify, threatening store suspension. The sender address was shopifyteamsolution@gmail.com, which raised concerns about legitimacy.

Community Response:

  • Confirmed this is a scam email
  • Shopify does not send official communications from Gmail addresses
  • Advised not to click any links in the email
  • Recommended reporting the email to Shopify

Additional Context:

  • The user received this fraudulent email twice
  • Another community member mentioned “DMCA trolls” who file bad-faith infringement claims, referencing statements from Shopify’s CEO and General Counsel on LinkedIn

Resolution: The issue was identified as a phishing attempt. No action needed on the fake notice.

Summarized with AI on November 3. AI used: claude-sonnet-4-5-20250929.
1

Hi everyone,

I received an e mail with subject “Urgent: DMCA Takedown Notice - Action Required to Avoid Store Suspension” from the email address

"shopifyteamsolution@gmail.com "

can anybody help me that shopify use gmail account ? or it’s a spam

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2

Hi @saad175

Welcome to Shopify Community.

This is a scam email. Shopify does not send emails from gmail address.

If possible, report this email to Shopify.

Do not click any link on the email.

Thank you,

Sajat

If this is helpful, please Like and Accept the solution.
Want to modify or custom changes on store? Let me help.

1 Like
3

Thanks Bro,
i got this email twice, that’s why i was worried about it

4

Possible “DMCA Trolls” who initiate vexatious DMCA and IP Infringement claims in bad faith. More on that from the Shopify CEO as well as General Counsel on LinkedIn here and here.