URGENT: Emails from Order Notifications and Contact Page Stopped

Technical Q&A
1

Hi, please help!

Order notification emails and contact page emails have stopped being delivered to our nominated email address.

Everything has been working fine for several months and all of a sudden the emails have stopped. I have checked and the email address has not been filtered or blocked from our gmail address, and have added a new recipient to a different member of the team (on the same domain) and they are receiving notifications.

Has anyone else recently experienced this? If so what is the workaround?

Thanks in advance

Dale

1 Like
2

Iā€™m experiencing the same issue. Shopify and our IT company keep pointing the finger at each other. Meanwhile I have no fix in sight. I can add more detail if anyone has similar experiences and wants to share potential solutions.