Why am I not receiving order notifications anymore?

Payments + Shipping & Fulfilment
1

Hi,

I used to get email notifications when an order was placed.

It stopped sending the notifications last week.

I did a test notification in the shopify backend and it worked, but when the next order came in, a notification did not follow.

I put in an additional email to get notified, and luckily that one is receiving right now.

Please advise. There must be some glitch. I have checked my spam folder as well as noted that the test email arrives, but not an actual order.

Thank you,

2

Hi, @abbysunglasses

Sorry to hear you’re experiencing this issue! Thanks for sharing what troubleshooting steps you have taken so far, it’s very helpful.

Can you please try disabling the notifications for the email address that it not receiving notifications, then re-add this email address to see if this helps?

If not, please let me know and I will reach out to you directly so I can have a closer look. Thanks!