VoIP Phone app that integrates with Shopify customers info (orders/inbox)

Shopify Discussion
1

Basically had a headache trying to use Aircall, but support is dead, so I thought I ask around.

Need a VoIP Phone app that integrates with Shopify customers info (orders/inbox).

Usability:

to see customer name and order details when he calls

being able to pull up relevant info in real time

ideally also integrates with mail system (gmail) so you see the whole picture of interactions with a customer.

Haven’t tested yet a Swarm app, only has 1 review now… may test it later. Maybe someone already has an app that I can’t find? Anyone really uses Aircall?

2

Hi @dagoodretail

Hey there! Totally get the frustration—nothing worse than dealing with a tool that doesn’t work as expected, especially when support is MIA. You need a VoIP phone app that seamlessly integrates with Shopify, pulls up customer info in real time, and ideally works with Gmail for a full interaction history. Let’s break it down and get you the right solution.

Best VoIP Phone Apps for Shopify Integration

Here are some solid options that should do exactly what you need:

  1. JustCall – One of the best-rated VoIP solutions for Shopify. It shows customer details (name, order history) when they call and integrates with email (Gmail, Outlook).

    • Key features:
      Shopify integration: Pulls up customer details when a call comes in
      Gmail integration: Access past email interactions
      Call logging & recording
      SMS and WhatsApp integration

  2. CloudTalk – A solid choice if you need a call center-type setup. Integrates with Shopify and lets you see order details instantly.

    • Key features:
      Real-time customer data from Shopify
      Auto-call logging in Shopify and CRMs
      Customizable call routing
      Gmail sync (via Zapier)

  3. Aircall (if you still want to try it) – Some users have had mixed experiences (like you), but it does work for Shopify integration.

    • Issues: Some report laggy integration and poor customer support (which you already experienced).

  4. RingCentral – More of a business VoIP, but with Shopify integration via third-party apps. Not as seamless as JustCall or CloudTalk but still a strong choice.

What I’d Recommend?

:backhand_index_pointing_right: If you want a hassle-free, Shopify-native integration, JustCall is your best bet.
:backhand_index_pointing_right: If you need a call center-like setup, go with CloudTalk.
:backhand_index_pointing_right: If you’re still open to testing Swarm, go for it, but it’s a newer app with little feedback.

Setup Tip: If Gmail integration is a must, check if the app directly supports it or if you need to use Zapier to connect Gmail and Shopify.

Hope this helps! Let me know if you need any extra details.
Thanks,
Daisy.

3

Hi!

Thanks for coming back though, I’ve went on with something that works best for me personally and happy to share with everyone here.

So the best solution for me right now is - setting up a Zoom Phone.

It does not integrate with Shopify though, so to get all customer info this is what I did.

It seamlessly integrates with Google Contacts.

Use Zapier to send all new and updates of contacts to Google Contacts.

This way if a customer was created - you will see who’s calling.

But yeah, all order history will be separately in Shopify.

But Zoom does more than just a Phone. AI assistant, Summarize call info, Recordings of all calls and multi-device system.

Works for me now.

4

Hi,

It’s good to know that you have managed to solve it.

Feel free to ask if you have other questions

5

Just sharing what I found after too many late nights testing phone apps for my own small store.

CloudTalk – what I’m using now
I hooked it to Shopify in a few clicks, and whenever a customer calls I see their recent orders right away. Setup took less than an hour, and support answered in roughly ten minutes the one time I needed help. Call quality has been steady even on our patchy Wi-Fi. I also connected Gmail through a simple Zapier flow, so calls and emails sit together. Nothing flashy, it just works.

Aircall – mixed results
Looked great in the demo, but day-to-day the Shopify info sometimes arrived late or missed fields. The per-seat price is a bit higher than CloudTalk, and I waited about two days for a support response during a busy week. Maybe bad timing, but it nudged me to switch.

RingCentral – powerful but pricey
RingCentral can do calls, video, fax—you name it—and you can link it to Shopify with an extra app. The feature set is huge, but so is the bill. Felt like overkill for my needs.

6

I can’t believe no on ever mentioned Gorgias! I haven’t tested it yet - but in documentation it’s all what’s needed.

I have already moved from Tidio to Gorgias to reply to emails and chats in Gorgias which has a deep connection to Shopify. Now will try Gorgias Phone too, which should not only pull up order details, if any - but also a ticket/email history. As you may know it’s so relevant to see who’s calling and what is the matter there, and just Shopify order sometimes can’t tell you all about it. But together with all the emails, etc. if it all works like that - MAAAAN. ITS WHAT I NEEDED! I even would complaint to Gorgias to missing these kind of forums just like that. It’s been years MAN!

To anyone who just thought about it. Now you now. Welcome.

9

You could give a try to apps like CloudTalk or RingCentral, that are integrated with Shopify, and have the order/customer details displayed when receiving calls. They typically integrate with Gmail or email streams, so what you get is a unified version of those interactions. Several enable call pop-ups and auto caller lookups via Shopify database.

10

When it comes to Shopify phone support, I would prioritize having relevant customer and order information available during the call. Being able to see a customer’s order history, shipping status, and past activity in real time without having to repeatedly switch between different systems can make support much more effective. If AI voice support is also a priority, tools like Consio could be worth comparing for a more connected Shopify customer-support workflow.

11

Hi,

When comparing VoIP solutions for Shopify, I like to emphasize how quickly they can find customer information during a live call. Including access to order history, shipping details, and previous conversations can make a big difference for the support team. I also like to check out the actual call experience and how smoothly the Shopify integration works, rather than just choosing based on the list of features. If AI-powered phone support is part of your preference, it might be worth comparing Consio to the other options mentioned here.

12

Hi @dagoodretail

Zoom + Zapier can be a useful way to identify callers in Shopify, especially when you sync Shopify customers with Google Contacts. However, as the number of calls increases, I’d see if the workflow can automatically show Shopify order and customer details during the call. A more integrated Shopify customer support and AI voice workflow could reduce the need to repeatedly switch between different systems. If AI-powered phone support is part of the goal, then Consio could be worth comparing.

13

Hi Daisy,

Another option worth considering is Shopdigits—full disclosure, I’m affiliated with the product.

Shopdigits is a mobile-first business phone solution built specifically for Shopify merchants. Its Shopify integration connects calls and text messages with customer information and order history, helping your team understand who is contacting you without switching between multiple tools.

Key features include:

  • Dedicated business phone number
  • iOS and Android apps
  • Calling and two-way SMS
  • Shopify customer and order context
  • Shared access through employee accounts
  • Call history, voicemail, and conversation management

Shopdigits doesn’t currently provide a native Gmail integration, so if a unified Gmail history is essential, you would still need a separate workflow for email. But if your priority is handling Shopify customer calls and messages from a mobile app, it may be a good fit.

You can find Shopdigits on the Shopify App Store or download the mobile app for iOS and Android.

Happy to answer any questions about how the Shopify integration works!