Account Status After Free Trial:
If no pricing plan is selected before the trial ends, the account will be frozen — not deleted or randomly billed. No charges will occur automatically.
Key Points:
If a plan is selected during trial: Manual action required to pause or deactivate the store to avoid charges
Note: Some uncertainty exists around auto-billing behavior when payment information is already stored in the account.
Hello, i hope everyone is well.
I have around 3 days left on my free trial and i’m yet to select any type of plan, what will happen after my trial has ended will i lose access to my account until i choose a plan? or will i be billed for a random plan?
thank you.
Hello @RyanDeebo
If you want to cancel your Shopify account during your free trial and you haven’t selected a pricing plan, then you don’t need to take any action. Your account will be frozen and you won’t be charged for anything when your trial expires. If you choose a pricing plan before the end of your free trial, then you need to manually pause or deactivate your store to cancel your account.
Read more about Free Trial here : https://help.shopify.com/en/manual/intro-to-shopify/pricing-plans/free-trial
Firstly, if payment info provided, you might be auto-billed and/or default plan after free trial ends.
Secondly, if not payment info provided, your trial could be auto suspended or downgraded until you pick a plan.
Lastly, when required, you can reactivate your account at any time.