I just received an unsolicited code which has me concerned someone might be trying to make a purchase using my details… for the most part I’ve only used Shopify on this PC, which no one else has access to, though I have used my phone to make purchases on a couple of occasions, though it’s very unlikely someone ever got hold of it as I’m quite socially isolated. However I’m not sure why else I would have received a code. The support bot advised to report and refuse it, but I don’t see any options to do so, either through the text or on the help centre. Any advice?
Topic summary
Unsolicited Shop Pay verification code received, raising concern about potential unauthorized purchase and lack of clear options to report/refuse it.
Key context: Shop Pay (Shopify’s accelerated checkout) sends one-time verification codes to confirm identity during checkout.
Likely cause: A responder explains this can happen if another shopper mistypes a phone number at checkout, triggering a code to the entered number.
Recommended actions:
- Review Shop Pay Privacy Policy for data handling details.
- Secure the account by forcing a logout on all devices: go to shop.app, sign in with the Shop Pay email, authenticate via the one-time code sent to the associated phone or verified email, then under Login & security select “Log out of all devices.”
- If desired, opt out of receiving Shop Pay verification codes via the provided opt-out link.
Status/outcome: No evidence of account compromise was confirmed. No specific “report/refuse” mechanism was detailed; guidance focuses on securing the account and stopping future codes. The thread remains open pending any follow-up questions.
Hi, @HG-straygod .
Welcome to the Shopify Community.
I understand you recently received a code and are concerned regarding someone possibly using your details/information.
If you’re receiving a Shop Pay verification code to your device, this may occur if someone incorrectly typed a wrong digit at checkout. This results in sending the Shop Pay verification code to the number that was entered.
If you are concerned regarding your information, you can review the Shop Pay Privacy Policy and some options below to explore.
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Force a logout action across all devices as listed in our Shop Pay Log Out resource.
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Head to this link: https://shop.app from a web browser and login with the email address associated with your Shop Pay account. You can authenticate the account by submitting the one-time code that is automatically sent to your phone number associated with the account, or optionally via the verified email address.
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Once authenticated, scroll down and expand the Login & security section, and click on Log out of all devices.
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Another option to no longer receive Shop Pay verification codes is opting out using this link here.
If you have additional questions, feel free to include them here.
I hope this helps!