What's the best way to transfer a domain before closing a store?

Shopify Discussion

Topic summary

Main issue: Merchant wants to close a Shopify store but transfer its domain to another store; email change on the domain triggered a 60-day transfer lock, raising concern about losing the domain or having to keep paying for the current store.

Key clarification: Domains cannot be transferred for 60 days after registrant detail changes (such as email) or if purchased within the last 60 days.

Recommended steps:

  • You may deactivate the current store now if you won’t use it, ensuring all outstanding invoices are paid.
  • After the 60-day lock ends, contact Shopify live support to request temporary access to the closed store to complete the domain transfer.
  • Temporary access is granted case-by-case; consider contacting support before deactivation to confirm eligibility and best next steps.

Resources noted: Linked instructions for deactivating a store, transferring a domain, and contacting support via the Help Center (use the chat and type “contact support”).

Status: No final resolution in-thread; outcome depends on waiting out the 60 days and support approval for temporary access.

Summarized with AI on January 12. AI used: gpt-5.
1

i want close the store , but i want to transfer the domain to another store , but i cant transfer , because i changed the email and i think i cant transfer for 60 days , ( the store is in another email) , so if i close the store i lose my domain , if i don’t close store I will need pay for the store , so want do you recommend me to do .

thanks

2

Hi, @yakir1978 .

You’re correct in saying that a domain is restricted from being transferred if the registrant details have been changed, or if the domain was purchased less than 60 days ago. As it sounds like you’ve recently changed the domain’s email address, you’ll need to wait until the 60-day period has passed before you can transfer the domain to another one of your stores.

If you no longer wish to continue using the store that the domain is currently connected to, you’re welcome to deactivate the store now by following these instructions. As long as you’ve paid for any outstanding invoices attached to the store, at the end of the 60-day period you can contact our live support team so that they can help look into granting you temporary access to your closed store in order for you to transfer the domain.

Keep in mind however that this process, and the temporary access of a store, requires that certain conditions are met and are determined on a case-by-case basis. If you’d like more information about this process before you fully deactivate your store, please contact our live support team so that they can investigate your account and provide you with more information on the best next steps specific to your account.

You can contact our live support team via the Help Center here, and by typing contact support in the chat box. Follow the prompts given by the virtual chat assistant from there, and you should see the option to connect with a live support team member. We’ll be able to assist you further from there.