I’ve been using a Shopify app to send abandoned cart emails, but the recovery rate is only 8%. The app’s templates are basic, and it doesn’t offer advanced features like SMS reminders or push notifications. I’d like to test different recovery strategies, such as offering discounts or free shipping, but the app lacks customization options.
Could you recommend a more advanced abandoned cart recovery app for Shopify? How effective are multi-channel reminders compared to email-only campaigns?
I totally get your frustration with low recovery rates and the limitations of your current abandoned cart app. Recovering abandoned carts is all about reaching customers at the right time with the right message, and relying only on basic email templates isn’t enough these days.
Best Shopify Apps for Abandoned Cart Recovery
If you’re looking for a more advanced abandoned cart recovery app with multi-channel capabilities (emails, SMS, push notifications) and better customization options, here are my top recommendations:
Klaviyo – Best for advanced automation & segmentation
Offers email & SMS recovery sequences
A/B testing for subject lines and messages
Deep Shopify integration with personalized discount codes
Recart – Best for Messenger & SMS recovery
Sends cart recovery messages via Facebook Messenger & SMS
One-click opt-ins for higher engagement
Can include discount codes & product images
CartBounty – Best for exit-intent popups & push notifications
Uses exit-intent popups to capture emails before customers leave
Supports push notifications & automated emails
Includes detailed analytics to track recovery rates
Customizable automation workflows for better engagement
Built-in templates with high conversion rates
Are Multi-Channel Reminders More Effective?
Absolutely. Email-only recovery campaigns typically recover 5-10% of carts, but when you add SMS & push notifications, recovery rates can jump to 20-30% or higher. Here’s why:
SMS has a 98% open rate, meaning customers are far more likely to see your message.
Push notifications are instant and don’t rely on customers opening emails.
Messenger/WhatsApp recovery messages feel more personal and interactive.
Using multiple channels lets you catch customers at different touchpoints for higher success.
If you’re serious about improving your abandoned cart recovery, I’d recommend testing Klaviyo or Omnisend if you want a full-featured email + SMS solution, or Recart if you want to leverage Messenger & SMS more effectively.
Hope this helps! Let me know if you need extra details or help setting things up.
email only got us like 8-10% recovery too so you’re not alone there fr, but adding sms was the clutch for us tho. we use txtcart now and our recovery jumped to around 18%. what’s been most valuable is the analytics that show which products get abandoned the most and which offers convert best. turns out our customers respond way better to free shipping than discounts. another helpful thing is keeping an eye on which messages and offers drive the most revenue, so i’ll definitely recommend checking out txtcart.
the key is multi-channel reminders and timing them right. we do first reminder at 1hr, then another at 6hrs with a small discount. test different offers based on cart value too, that made a huge difference for us.
the conversational ai actually handles customer questions about sizing, shipping, etc without us doing anything, which was solving problems we didn’t even know were causing abandonment.
Multi-channel reminders—especially combining email, SMS, and push notifications—have been proven to significantly increase recovery rates.
Also, try experimenting with different offers, such as free shipping vs. discounts, and analyze which types of products are abandoned most often. Timing is key too—sending a reminder within an hour and another one within 6 hours tends to work well for many merchants.
Lastly, ensure your messages feel personal and relevant to the customer’s cart. Sometimes, small tweaks in wording or a more conversational tone can make a big difference.