Who do I contact about charges on my account from Shopify?

Topic summary

Unexpected multiple charges appeared on a Shopify account; the poster asked who to contact for billing issues and whether live chat with an agent is available.

Later, the poster said they couldn’t find a delete button for the thread but confirmed the issue was resolved—it stemmed from their own mistake.

Outcome: Resolved by the poster with no further assistance required. The question about accessing live chat wasn’t answered in-thread but became irrelevant after the self-resolution.

Summarized with AI on December 20. AI used: gpt-5.

I was charged a couple of times today but I didn’t use any services. Who can I chat with? CN I live chat with an agent?

I don’t see a delete button but the mater has been resolved. It was a mistake on my part last time