I need to receive support from a live person. I am having a few major issues with my site. I have searched and searched online for the answers and can’t find anyone. I pay a monthly fee for my site, I expect to be able to ask a question occasionally. Please tell me how I can speak to someone at Shopifiy. I used to be able to call support and the people were wonderful and so helpful.
Open this link in Chrome Incognito mode. You should be able to get in contact with Chat support.
https://help.shopify.com/en/questions#/contact/chat
Hey, @shanbooth ! Welcome to Shopify Community!
Our support team is available for you to contact 24/7 so you’re welcome to create a support ticket whenever you need live support. You can speak to us via live chat, callback, and email by visiting https://bit.ly/3cJkx8V. After visiting the link and logging in, you’ll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You’ll then see the option to create a support ticket on the next page.
If you have general questions or need general guidance, in addition to posting on Shopify Community, you’re welcome to visit our Facebook page and comment on our posts or send us a private message, as well as tweet us or send us a direct message on our Twitter account. We’d love to chat with you there as well.