Error 500 occurs when saving a newly created collection, blocking the addition of new collections. The issue began after the original poster upgraded from the free version to a retail plan; it did not occur beforehand.
Troubleshooting attempted: clearing browser cookies and cache, which did not resolve the problem.
A second participant, also new to the platform, reports the same error and asks whether a resolution exists.
No cause, workaround, or fix has been identified in the thread so far. No screenshots or logs were shared, and no alternative steps were discussed beyond cache/cookie clearing.
Status: unresolved and ongoing; participants are awaiting guidance or a solution.
Whenever I add a new collection, an error 500 message pops up after I click save. I have already tried clearing my cookies and cache but that doesn’t seem to work.
This error started appearing after I availed of the retail plan. Everything was working fine when I was still using the free version.
Any help would be appreciated. Thanks!
Just getting started and am having the same issue. Has there been any resolution?