A store owner reports that neither they nor their 5 staff members are receiving order notification emails from their Shopify store. They’ve provided their store admin settings link and contact email for assistance.
Suggested troubleshooting:
Recommended next step:
Contact Shopify’s live support team directly through their Help Center, as they can investigate account-specific notification settings and email delivery issues. Support is available via live chat, email, or callback.
Dear Sir,
We unable to receive order notification. We already added 5 staffs but no one receive the order alerts till today.
Here is our webstore link. Look into this matter and get back to me by mail, mazid@basheergraphic.com
https://basheer-webstore.myshopify.com/admin/settings/general
Regards
Mazid
65 63360810
Hello @basheergb
Can you check your email to see if you have received any notifications about the store closing?
If you haven’t received an update from Shopify, the next step is to contact their live support team for more information as they can take a closer look at the issue for you.
Shopify is happy to continue to support you through live chat, email, or callback. Please visit the Help Center and log in to your account to create a support request.
I hope the above is useful to you.
Kind & Best regards,
GemPages Support Team