When im trying to go to facebook and instagram setting it just shows me a blank page. Why is this? I already tryed to uninstall app and reinstall. not working…
Topic summary
Users are encountering a blank page when attempting to access Facebook and Instagram settings within the Shopify Meta app.
Initial troubleshooting attempts:
- Uninstalling and reinstalling the app did not resolve the issue
- One user questioned whether the app is properly connected to the Shopify store
Recommended solutions:
- Clear browser cache and cookies, then reboot the browser
- Test with different web browsers
- Try accessing from another device (computer or mobile)
- Switch internet connections (e.g., cellular vs. WiFi)
Current status:
Multiple users report the problem persists even after following the suggested troubleshooting steps. One user provided a screenshot showing the blank page. The issue remains unresolved and appears to affect several merchants.
1 Like
I am glad to find solution Do you connect it with your store in shopify
Hi, @Stulli !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.
I understand that you are experiencing an issue with your Meta app. Are you able to confirm if this recently started happening? In the meantime, let’s try out a few local troubleshooting step since reinstalling it did not work:
- Clear your cache and cookies on your browser. After this, completely reboot the browser.
- Try a different web browser to rule out any browser issues.
- Try another device, like another computer or mobile phone.
- Try another internet connection (switching to a cellular network on a phone rather than wifi, for example)
If you are still having issues, feel free to share a screenshot of the page and I can take a closer look.
Thank you!
Hi, I’m running into the same issue. I did two of the four you suggested; cleared my cache and tried several different browsers. The page is still blank. Please help.
