When I log in to my account it says “you need permission to view this page. Email the account owner to get access to this page.” But I am the owner? How to solve this issue?
Topic summary
User reports a “you need permission to view this page” message despite believing they are the store owner. The central issue is access restrictions within a Shopify admin.
Support asks whether the user is truly listed as the Account Owner (primary admin with full control) versus a Staff Member (user with assigned permissions). Clarifying this role is key to resolving access.
Recommended actions if the user is the Account Owner:
- Contact Shopify Support directly through the Support Page.
- Log into the shop, type “Contact Support” in the chat box, and select “Chat with a Support Advisor.”
If the user is a Staff Member:
- Contact the store’s Account Owner to adjust permissions.
- Review the Staff Permissions documentation for required access levels.
No resolution occurred within the thread; the issue requires direct support intervention to verify account role and permissions. Key question remains whether the account is correctly set as Account Owner or has restricted staff permissions.
Hi @HarishGurung700 ,
Thank you for reaching out to the Community! I’m happy to provide some assistance with this request, to ensure it gets resolved. To confirm I’m fully understanding, are you listed as the Account Owner for the shop?
If so, I’d encourage you to connect with us directly. As we don’t have access to any account information through the Community, it will allow for our advisor team to take a closer look and ensure this gets resolved as quickly as possible.
To connect with us, you can:
- Head over to our Support Page.
- Log into your shop.
- Enter Contact Support into the chat box**.**
- Select Chat with a Support Advisor.
Alternatively, if you are listed as a Staff Member on the shop, I’d encourage you to connect with the shop’s Account Owner directly. This will allow them to confirm that you have the necessary permissions to view and access those pages. We have a great Staff Permissions document that touches on this further, that I’d recommend checking out.
Please let me know if you have any other questions or concerns.