"You need permission to view this page" message appears, but I am the owner

Retired Boards Appdev Authentication

Topic summary

Owner attempting to install a Shopify app receives a “You need permission to view this page” error despite being logged in as the account owner.

Clarifications and suggestions:

  • Verify you are logged into the correct owner account; being on a different user/login can trigger the permission message.
  • If this is an app you are building, confirm you are installing it on a development store within a Shopify Partner account (a special test store used by app developers for building and testing).
  • If the issue persists, contact Shopify Support for account and permission checks.

Related reports:

  • Another participant states their Shopify account appears blocked, preventing access and fulfillment of pending orders.
  • A further participant asks whether a resolution was found, indicating similar stress and ongoing access problems.

Status:

  • No confirmed fix or resolution has been shared.
  • Key questions remain open (exact cause of the permission error, whether accounts are blocked, and steps Shopify Support provides).
Summarized with AI on December 28. AI used: gpt-5.
1

I am trying to install an app on Shopify, but I get this message:

"You need permission to view this page

Email the account owner to get access to this page."

I am the owner and logged in on the account I “need access from”.

How can I proceed? How do I solve this?

2

Hi QOMO,

Is this an app you are building yourself? If not, it’s possible that you’re logged in as a different account that the account owner and if the issue persists you’ll need to contact Shopify support.

If you’re building an app, are you installing onto a development store in our partner account?

3

Hey there! im facing similar problem it seems shopify has blocked my account and please help me get a way to sort this issue because there are orders pending in that store and id like to fulfill them

4

Hey! Did this get resolved for you? Can you tell me what’s happened as I’m in the same situation and very stressed