Hey, I’m using Shopify for about 1 to 2 week and, I have a operation hope 120 free trial and when ever, I check my checkout is working or not, I always see a same error “checkout isn’t available” why? Does, I need plan why ?
tell me what. I do, I don’t have money because I’m a teen who is tying e- commerce .Why this happening ?
Hey,
The “checkout isn’t available” error in Shopify usually occurs because the store is still in trial mode and hasn’t selected a paid plan. Shopify requires you to choose a paid plan to enable the checkout.
Hi @boyr48
Thank you for reaching out here - welcome to the Shopify Community.
I understand that you’re experiencing an issue with your checkout, where you see an error message saying the “checkout isn’t available.” I would be happy to help you figure this out.
You mentioned free trial in your message, and whether or not you need a plan. Can you confirm if the store where you are seeing the error is still currently in a free trial period? If so, then you will need to choose a paid plan and add a valid payment method in order to activate the checkout. When on the free trial, some features, such as checkout functionality, will not be available.
If you are not on the free trial and have already chosen a paid plan for your store, another thing to make sure is that you have added a valid payment method to your store, and that you have shipping rates available. Feel free to let me know if you have already tried this, but the error is still occuring. Also, if you can provide a screenshot of the checkout error itself, it would be helpful for troubleshooting purposes. We have some information here about the free trial, which has some great pointers about how to get the most out of your time.
Hey my name is Tristan I am building my online store with the basic Shopify plan and when I go to hit my checkout regardless of if I’m in the editor or checkout settings it doesn’t allow me to see my checkout I hit checkout and it brings me right back to the home page , I haven’t launched the site I’m still building it but it’s not letting me see my checkout at all , I’ve cleared my device cookies my device is connected to good internet and it’s undated please help!
Updated *
Hi @Tristand
Thanks for reaching out here!
I understand that you are experiencing some issues with the checkout on your store - I’m sorry to hear that you’re experiencing issues. I would be happy to run through a few troubleshooting steps with you here!
Firstly, have you tested this with a different browser or device to the one you are using? Sometimes, browser or device compatibility issues can affect how websites work. You mentioned that you have cleared your browser cache & cookies - thanks for confirming! Try accessing your checkout using a different browser/device to see if the issue persists. This will help determine if the problem is specific to your current setup.
Have you installed any third-party apps or added any custom code to your store theme? If so, it’s possible that some code is potentially interfering with the checkout on your store. Try temporarily disabling any recently installed apps or test this using a stock, unmodified Shopify theme and test the checkout again to see if the issue is resolved.
You mentioned that you are on the Basic Shopify plan. Have you ensured that your store is definitely on this active plan, and not still on the free trial? The checkout is disabled for the free trial, and your store would need to be on a paid plan in order to access it.
If the issue persists after trying the above steps, then it would be best to reach out to our support team directly. That way, we can access your account and provide some more specific guidance to troubleshoot the issue further. You can contact our team via our help center here. You will first need to interact with the chat assistant in the bottom right, but you can try typing something such as ‘live chat’ and it will provide you with options for contacting our team.
Hello
I found this “Checkout isn’t available Return to the home page or contact the store directly.“ search from google
can somebody please confirm that you need to pay shopify to test your system before going live?
do not you think that this is nonesense?
why do i have to pay shopify to test that their system works or not?
Read the friendly manual
https://help.shopify.com/en/manual/checkout-settings/test-orders
Because it’s a spam vector, it’s not about you.
i saw that document
that payment method is active but i still see the error
i’ve activated the bogus from admin panel
i’ve visited the front page.
i’ve added products and i’ve tried to checkout
Am i missing something?
(I’ve tried to attach screenshot of what i see but forum did not accepted screenshots)
Contact a support advisor directly on the help pages.
They can clarify when being in trial mode prevents even using the bogus gateways for testing.
If you need to test orders and can skip the checkout step try making draft orders.
There’s also working with a partner on a development store to experience different features.
Users should just be able to copy & paste image content into post.
But permissions do vary.