You don't get my money anymore

Shopify Discussion

Topic summary

Issue: A user reports being billed even though both of their accounts were shut down.

Latest guidance: Another participant suggests the charges indicate there’s still an active store. Recommended steps:

  • Contact Shopify Support via live chat.
  • Prepare a bank billing statement showing the specific charge.
  • Provide the statement in desktop view (not mobile) so Support can submit it for review and remove the payment card from Shopify’s system.

Status: No resolution yet. Action is pending on the user contacting Support with the requested documentation. Key question remains whether an unnoticed active store or subscription is causing the charges.

Summarized with AI on December 12. AI used: gpt-5.
1

  • I have both of my accounts shut down but I am still getting billed :disappointed_face:

2

This means you still have a store left active. Contact Shopify through chat and prepare your Bank Billing Statement that shows the charge. And it should taken from desktop view "not mobile/ they can submit this for review and remove your card from their system