Hi Community,
On my shopify store the pre-calcluated shipping rates by Shopify via Canada Post rates seems to be showing the same rate for all the product merchandise added to the checkout cart.
Has anyone had this issue on their store? Any solutions?
Hi, @omgshhtoronto .
Greetings, I hope your day is going well!
It sounds like you could actually have flat rate shipping set up instead of Shopify Shipping. To provide the best support and help you fix this I will need a bit more context. Do you have more than one shipping profile? Can you provide a screenshot of your shipping rates? Lastly, if you could provide your store URL as well as the products you are testing with. This will allow me to troubleshoot the issue for you.
Hi Skye,
Thank you for following-up with me.
Yes I also have flat rate set up on the site. Screen Shot attached, the calculated shipping by Shopify via Canada Post is showing up as the same price for all the products https://omgshh.com
Hi, @omgshhtoronto
What is most likely happening here is you have not added weights to your products. I was able to see different rates for different locations in your store, however not through different products. This means Canada Post is only using the address, and not the order weight. To add weights to your products simply open the product in question in your Shopify Admin and scroll down to the product weight.
In the meantime, I had a look at your store and its fantastic! I did want to make you aware, however, that on desktop the logo is appearing somewhat pixelated. If possible, I recommend uploading a higher resolution image.
Additionally, I would love to hear your marketing strategy! Are you running any influencer campaigns? Skincare is a hit on TikTok and your products could get seen by a target audience if shown off by beauty influencers. Check out this guide here to learn more!
Hi Skye,
Thank you!
Can you please send a screen shot of instructions because I have added weights of each product in the shipping section.
Here is a screen shot example of product weights!
Hey @omgshhtoronto .
Thanks for the quick response and providing those screenshots!
In this case, we will need to take a closer look into the shipping profiles and weights that have been setup in order to determine why the rate is displaying the same. Since we cannot authenticate you over the Community forums due to the sensitive information that would need to be shared, I am unable to look into the specifics. In this case, it would be best to reach out to our support by logging into your online store using our Contact Us page. This will allow us to securely verify you as the store owner.
Once you successfully login or select the option to Continue without logging in - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak with a Support Advisor about the situation.
Let me know if you have any questions.