Why are items at 0 not showing up on the inventory page?

Store Design

Topic summary

  • Main issue: Items with 0 quantity stopped appearing on the Inventory page.

  • Initial response: Support confirmed a same-day Shopify platform issue affecting inventory functions and said a fix was in progress.

  • Interim guidance: Check back frequently; clear browser cache/cookies/history or try a different device.

  • Impact: A merchant reported significant business disruption and requested an ETA.

  • Latest update: Support later stated all inventory functions should now be working correctly.

  • If problems persist: Clear cache/cookies/history and retry; test on another device.

  • Status: Marked as resolved in the latest post; no additional actions from Shopify beyond standard troubleshooting if residual errors remain.

Summarized with AI on January 23. AI used: gpt-5.
1

ARE YOU bleep KIDDING ME?? ITEMS AT 0 NO LONGER SHOW UP ON THE INVENTORY PAGE?!?!? WHO THE bleep IS MAKING THESE DECISIONS?!?!?

2

Hi, @bhh .

Thank you for reaching out.

Shopify is having some issues with the inventory function today. Our team is working diligently on getting back up and working. Please clear your browser or try a new device frequently to see if the issue is resolved.

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell?

Talk soon,

3

Any idea when this will be fixed? It’s killing our business.

4

Hi, @Darren-Bull .

Thank you for your response, and we appreciate your patience with this.

All inventory functions should be working correctly now. If you still receive an error, please clear your browser’s cache/cookies and history and try again.

Thank you,

Emily