Why are my orders auto-fulfilling preventing shipping label creation?

Technical Q&A
1

Because of this I am unable to print out a shipping label or create one, the orders instantly fulfills, I am very confused by this, can anyone help?

effq.PNG
effq.PNG709×843 25 KB

2

Hi @Marcheez ,

Maybe this doc can help you with this issue

https://help.shopify.com/en/manual/orders/order-status

3

The order is marked as fulfilled, and shipped, I haven’t shipped anything. @Dan-From-Ryviu
Capture.PNG

4

Hi @Marcheez ,

As I can check, the orders placed at your store automatically get marked as fulfilled and shipped. It’s probably because you have set up automatic fulfillment for your orders.

You can disable that and set it to manual fulfillment by following the below steps:

Step 1- Login to the admin panel of your store.
Step 2- Go to settings.

Cedcommerce_0-1658755750374.png
Cedcommerce_0-1658755750374.png255×349 9.49 KB

Step 3- Select “checkout and accounts” from the list of options available on settings.

Cedcommerce_1-1658755750427.png
Cedcommerce_1-1658755750427.png1035×542 65.5 KB

Step 4- Scroll down until you find the “Order Processing Settings” as shown in the below image.

Cedcommerce_2-1658755750641.png
Cedcommerce_2-1658755750641.png972×649 86.1 KB

Step 5- Select “option 2” to disable auto-fulfillment for all orders except ‘gift-card products’.

Step 6- Select “option 3” to disable auto-fulfillment for all orders.

Step 7- Select the appropriate option from above and your orders won’t be fulfilled automatically.

For more information, you can refer to the links below to learn more about Order fulfillment.

Hope it was helpful, let us know if you have any questions.

All the best,
Team CedCommerce.

1 Like