Why are recovered carts still marked as abandoned in my report?

Shopify Discussion
1

Hi, I have been looking through my abandoned cart report. I can see carts that were abandoned but have been recovered and they are not showing as recovered. For example one lady is showing 4 abandoned carts but went on to buy a product. Can i please understand why this might be happening?

The email address she has used is the same one for each.

Many thanks

Candice

2

Hello CandiceMason,

Thanks for reaching out to the community!

Here are some suggestions for you:

  • Clear cookies and cache files: Sometimes, browsers store the cached versions of the webpages, which interferes with the way the resource is rendered on the browser. Thus, clear the cache and cookie files from the browsers and check again.
  • Check the ‘Abandoned Checkouts’ Settings: Review the abandoned checkouts settings of your website by going to Shopify Admin → Orders → Abandoned Checkouts, to ensure that configurations are fine.
  • Contact Shopify Support: If the above steps do not work, contact Shopify Support for further assistance and escalation of the case.

Hope it helps!

Leesha

SEOKart