I hope this is in the right place. I am having so much trouble linking my TikTok Shop with my Shopify shop. It is making me crazy!
So originally I had a TikTok shop. I linked it to my shopify and all my products moved over fine. Then there was an issue to do with my currency (not TikTok related just a shop issue I had to resolve.) I deleted the TikTok app from my shopify store to resolve the issue. Once I resolved it I added the app again… except now it tells me I am not eligible for a TikTok shop. Despite the fact that I already have one, it has live products and I sell through TikTok.
The products that migrated over from shopify are sat in my TikTok shop as unavailable. The only products that are live in my TikTok shop are the ones I have gone in and manually added in the TikTok app.
I have been talking to TikTok help for over a month about this and they constantly send me back a cut and paste response that says basically: yeah sorry but not everyone is eligible for a TikTok shop. I keep telling them I am eligible because I have one that is in use and running fine. and then they say ok we will look into it. Then they answer again saying yeah not everyone is eligible. ARGGHHHHH
I even sent them a screen recording showing my TikTok shop working and fine in the app and then on my shopify it telling me I don’t meet the requirements to have a tiktok shop.
Any ideas? I do not know what to do.